Refund policy
Last updated: November 12, 2026
This policy explains refunds for services bought from Certified Ad Partner Ltd. If your quote sets different refund terms, the quote applies.
Consumers: 14 days to cancel
- If you buy as a consumer, not for your business, you can cancel within 14 days of agreeing to a service. Tell us by email or WhatsApp. We refund you within 14 days of your message, to the original payment method.
- If you asked us to start within the 14 days, we keep the part of the fee for work already done and any third-party costs already paid for you. If the service was fully provided at your request, it can no longer be cancelled.
Before work starts
If you cancel before we start work on your service, we refund the service fee you paid, less any third-party costs we have already paid for you.
After work starts
Once work has started, we refund the part of the service fee for work not yet done. Work already done, and steps already submitted to a government body or agency, are not refundable.
Monthly services
Monthly services, such as ads management, have no fixed minimum term. To stop, tell us before your next payment. For a month already paid, the rules above apply.
Costs we cannot refund
- Government, state and agency fees once submitted, such as filing fees.
- Third-party costs already paid for you, such as registered agent or other provider fees.
- Money spent on ads, which you pay directly to the ad platform.
When a step is refused
Some steps depend on decisions by others, for example a government body, a bank or an ad platform. If one of them refuses or delays a step, we will help you with the next options, but we cannot refund their fees or guarantee their decision.
How to ask for a refund
- Email info@certifiedadpartner.com or message us on WhatsApp at +44 7577 593460 with your name and the service. We reply within one week, and approved refunds are paid back to the original payment method.
- This policy does not affect your legal rights as a consumer.